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Support & Service Level Agreement (SLA)
Curiosity is committed to providing prompt, professional assistance for all applications published on the Atlassian Marketplace.
Contact Channels
- Official Support Email:
curiosity@curiosity-support.atlassian.net - Customer Support Portal: Curiosity Help Center & Ticket Portal
- Supported Products: SBAM — Bulk Attachments for Jira (Download & Delete)
Business Hours and Response Times
| Priority Level | Description | Target Response Time |
|---|---|---|
| Critical | Core functionality unavailable; operations blocked | Within 8 business hours |
| Standard | General inquiry, minor defect, configuration assistance | Within 24 business hours |
- Standard Business Hours: Monday through Friday, 09:00 – 17:00 CET.
- Exclusions: Official public holidays.
Scope of Support
Covered:
- Troubleshooting application errors and unexpected behavior.
- Assistance with initial configuration and permission troubleshooting.
- Compatibility updates for Atlassian Jira Cloud releases.
Not Covered:
- Custom Jira workflow development unrelated to Curiosity apps.
- General administration of third-party Jira apps.